Why can't I make a purchase?
In-app purchases are processed directly by the app store (Apple App Store, Google Play, Microsoft Store, Amazon).
For security or billing reasons, the app store may temporarily block or cancel a purchase.
This can happen for several reasons, including:
- Payment method issues (card declined, insufficient funds, expired card)
- Security or fraud prevention checks by the app store
- Regional or account restrictions
- Temporary issues on the app store side
If a purchase was canceled, it may take some time for any pending charge to disappear or for funds to be returned to your account.
Please note:
Customer Support cannot process, approve, or override purchases, as all payments are handled by the app store.
What can I try?
If you see an error message when trying to make a purchase, you can try the following:
- Try purchasing a smaller pack
- Try using an app store gift card
- Make sure your payment method and billing information are up to date
- Restart the game and try again later
Still having issues?
For billing errors, declined payments, or account restrictions, please contact your app store directly:
- Apple App Store
- Google Play
- Microsoft Store
- Amazon Appstore
They can provide detailed information about why a purchase was blocked and how to resolve it.